easy street
You were lucky - check this litany of errors:
Went for
www.versatel.nl 20 meg broadband offer for 40 eur/m no caps or limits (25 quid)
Bear in mind all communication via phone is at 0.25c a minute, they keep you holding for around 20-30mins+, in the main you hang up and its cost you 5 EUR a time.
> Call Versatel, at my expense, and apply for 20 meg (this was early June)
> Confirmation letter arrives - they've got telephone number wrong
> They say I can only resolve this by cancelling the application and reapplying
> I re-apply.
> New confirmation does not arrive...3/4 calls, no answer - 20 EUR down the pisser.
> Call back to versatel (now CURSEatel), they say letter will go out soon, in the meantime I should arrange for engineer to come and install digi-modem thing.
> Arrange for engineer - again, my expense - problems getting them to understand that my original order was cancelled (you'd think this happened loads)- this I do... date: 4 weeks time. Nice.
> Still no letter - call back, they say no probs, all looks good
> Stay in Monday evening 2wks ago, engineer does not arrive - good luck to him, he can charge 40EUR if I'm not in, but if he does not turn up, its tough???
> I call Versatel engineer install line.... they say ITS NOT THEIR FAULT!!! and they're gonna fax the engineers and get them to call me.
> No callback, check versatel emails online and they say he will arrive Tuesday am.
> stay in Tues, no arrival
> I email them again, no response 3 days - I decide to cancel by email
> They email back within 24 hours to say I need to WRITE IN to cancel
> Sent letter registered post (6 eur). This was received the next day.
> 2 emails to them since - they claim to get back within 24 hours.
> They enabled ADSL mid June and charged 40 EUR for it, even though the engineer hadn't provided me with modem nor even installed the fcuker.
> Email from them says I have to pay until they confirm the situation as installation and service provision are two separate issues
> Call back and arrange for engineer
> Finally installed last Friday
sgt.lead said:
Bloody telewest!!!........supposed to be havin telewests version of sky+ fitted today between 9am & 1pm so I`ve took the day off and the fockers still are`nt here
if I treated my customers like that I`d have no bussiness.......rung them just after 1pm and apparently they were on there way "just round the corner scenario" bastards
rant over
