exactly what it says on the tin, ever returned something youve bought or a prezzy youve been given a year or so after you got it??
i was bought a purse for crimbo2008, gorgeous radley purse and i know it wasnt cheap.
used it all year, got some good wear and tear etc......but the the stitching had started to come away and the leather start to split (and it deffo wasnt with having too much money in it lol)
with it being pretty expensive i thought fuck it im gonna complain to radley even tho i dint get it direct from them.
i sent an email explaining and they said if i know where it was bought from the try and return it to the store.......fook that i aint having the embarassment of returning it after a year lol
later in the email they said if i get no joy at the store, send it back to radley, and they will either repair or replace it.
sent a copy of the email etc and the dodgy purse back to radley in the post yesterday, and first thing this morning i got a call from them saying the purse was unrepairable and hen told me to go on the website and pick what i want up to the ammount of £80!!!
fekkin bonus, thats what i call excellent customer service, i should have my stuff by monday
ive tried sending other stuff back a few times to other shops and after a month they dont wana know.
i was bought a purse for crimbo2008, gorgeous radley purse and i know it wasnt cheap.
used it all year, got some good wear and tear etc......but the the stitching had started to come away and the leather start to split (and it deffo wasnt with having too much money in it lol)
with it being pretty expensive i thought fuck it im gonna complain to radley even tho i dint get it direct from them.
i sent an email explaining and they said if i know where it was bought from the try and return it to the store.......fook that i aint having the embarassment of returning it after a year lol
later in the email they said if i get no joy at the store, send it back to radley, and they will either repair or replace it.
sent a copy of the email etc and the dodgy purse back to radley in the post yesterday, and first thing this morning i got a call from them saying the purse was unrepairable and hen told me to go on the website and pick what i want up to the ammount of £80!!!
fekkin bonus, thats what i call excellent customer service, i should have my stuff by monday
ive tried sending other stuff back a few times to other shops and after a month they dont wana know.
Cant think of anything ive returned after any length time but i might just start doing now lol!
